TTTelecom has developed a CTI-integration tool for the Open Source Asterisk PBX. ADAT ("Asterisk Dial & Announce Tool) enables users to monitor and control their extension. CRM-integration is also part of the software.

• Call notification
  • Incoming and outgoing calls are announced using a tray icon balloon.
  • On incoming calls the calling party name and number is announced (as log as Asterisk provides this information) 
• CRM-integration
  • CRM Customer details can be shown when a call is announced by clicking on the balloon
  • The CRM-integration url's can be defined seperately for inbound and outbound calls
• Manual PC Dialer
  • Using the ADAT dialer form, any number can be manually entered (or pasted) and dialed.
  • ADAT will setup the calll for you by dialing your extension first. When you answer the outbound call will be setup.
• Copy & Paste Dialer
  • Faster dialing with a simple copy & paste allows you to use any source of information (Windows program that allows select and copy)
  • Just paste the number into ADAT and dial.
• Click-To-Dial using callto: links
  • It is possible to let ADAT handle CallTo URL's, resulting in fast click-to-dial functionality.
  • ADAT will automatically setup a call between your extension and the CallTo URL number you click on.
  • The use if CallTo URL's on the public web is growing, but can easily be implemented in your own personal Intranet and/or CRM enviroment
• Internet Explorer and Firefox context-menu dialer
  • ADAT includes an Internet Explorer plugin that can be used for context-menu dialing on any web page.
  • Just select the number, right-click and choose "Dial using ADAT" to initiate a dial out.
  • The Firefox plugin is available as a separate .XPI download.
• Call history
  • Using the call history you can lookup placed and received calls.
  • You can also easily (re)dial any number from your history.
• Auto-answer
  • ADAT can be configured (available through .ini setting at the moment) to send a special SIP header which instructs SIP phones to auto-answer the call request.
  • Your phone answers the ADAT call-request immediately (putting it on speakerphone) and then dials the requested desitination without touching the phone!
  • The auto-answer feature has been tested with Grandstream phones. Other SIP phones may work also.